Refund policy
Last Updated: August 8, 2026
At PulseCore Home, we want every customer to have a positive shopping experience. If your purchase does not meet your expectations, we are here to help with a simple and transparent return process.
Return Eligibility
We accept return requests within 30 days after the delivery date.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product should include original packaging and accessories when applicable.
- Proof of purchase or order information is required.
Certain items may not be eligible for return if they are personalized, used, damaged due to improper handling, or otherwise not in their original condition.
How to Request a Return
To start a return request, please contact our customer support team:
Email:gomezpulsecoreanalyticsllc@pulsecorehome.com
Please include:
- Order number
- Product name
- Reason for return
- Photos or supporting information if applicable
Our team will review your request and provide return instructions.
Return Address
Approved returns should be sent to:
GOMEZ PULSECORE ANALYTICS LLC
635 Madison Ave Covington, KY 41011，United States
Please do not send products back before receiving return confirmation from our customer support team.
Refund Process
Once we receive and inspect the returned item, we will process your refund within a reasonable timeframe.
Approved refunds will be issued to the original payment method used during checkout.
Please note that processing times may vary depending on your payment provider or financial institution.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within a reasonable period after delivery. We will review the issue and work with you to provide an appropriate solution.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing your order.
Orders that have already entered the fulfillment process may not be eligible for cancellation.